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About Infosys BPM
Infosys BPM Limited, a Bengaluru‑headquartered subsidiary of Infosys providing global business process management services, continues its robust hiring spree in mid‑2025—especially for the Customer Service and IT Service Desk roles across Bengaluru, Pune, Mysuru, and Kolkata
Role Overview & Eligibility
Job Titles: Process Executive – Customer Support, Service Desk Associate/Service Desk Executive
Eligibility: Full‑time graduates (0–4 years of experience, depending on drive)
Work Mode: 100% in‑office; no hybrid or remote options
Shift Patterns: US or international rotational shifts, including night shifts (24×7 coverage)
Roles & Responsibilities
Candidates across drives were expected to:
- Provide first-level resolution via phone, email, or chat
- Diagnose and troubleshoot issues with VPNs, Microsoft OS, drivers, Active Directory, O365, network connectivity
- Use ticketing systems (ServiceNow, Remedy, Control‑M) for logging and tracking issues
- Escalate technical issues where necessary, with proper documentation
- Maintain customer satisfaction, empathy, and adherence to SLAs
- Participate in ongoing training and client-specific upskilling programs
Salary & Career Outlook
Service Desk Associate salary in India averages around ₹5.1 LPA, ranging from ₹2.5 L to ₹6 L per year based on experience
Customer Service Representative roles typically range from ₹1.5 L to ₹4 L for 2–4 years experience
Infosys BPM offers a structured career progression through internal certifications and global BPM exposure, particularly in Service Desk analytics and automation tools like RPA and self‑heal platforms
Tips for Applicants
- Ensure documentation: carry printed resume, two valid photo IDs (e.g. PAN, Voter ID), and original academic certificates.
- Strong communication: clear, confident English is essential.
- Prepare technical basics: troubleshoot common issues related to VPN, drivers, Active Directory, networking, MS Office.
- Be flexible: US/international shifts and strict WFO environment are non-negotiable.
- Dress professionally: business casual and punctual arrival boost interview impressions.
- Expect assessments: onboarding includes client-specific training and evaluations.
Why Join Infosys BPM?
- Global exposure: handling queries for international clients across industries.
- Skill development: access Infosys’ sophisticated Service Desk practice with analytics, RPA, automation, ITIL‑aligned frameworks.
- Entry point for growth: many employees transition from service desk roles into operations, client delivery, and leadership.
- Large-scale hiring: frequent mega drives indicate consistent demand and rapid onboarding.
Conclusion
Infosys BPM’s mid-2025 hiring wave offers a powerful gateway into Customer Service and IT Service Desk careers for fresh graduates and early professionals. With hundreds of openings in Bengaluru, Pune, Mysuru, and Kolkata, candidates skilled in technical troubleshooting, service tools (ServiceNow/Remedy), and rotational shift adherence have a strong chance to be onboarded quickly. The roles serve as springboards into larger BPM careers within Infosys’s global ecosystem—making now a great time to engage.
